Operational Excellence Foundations
By: Richard Chua
Duration: 1h 32m
Released: April 4, 2018
Understand and apply operational excellence to improve your organization’s processes, products, and services for sustained competitive advantage. Dr. Richard Chua, consultant, professor and certified Lean Six Sigma Master Black Belt trainer, explains the fundamentals of operational excellence-from key concepts and tools to methodologies and implementation best practices. He explains lean principles and shows how to eliminate variation, operationalize the voice of the customer (VOC), error proof, and build in quality at the source. He covers methodologies such as Lean Six Sigma (DMAIC), Kaizen, Design for Six Sigma (DMADV), and value stream management (VSM), and shows how to choose the right one for your application. He concludes by sharing implementation best practices to drive the right mindset, behaviors, and results for sustaining operational excellence.
- What is operational excellence?
- Key concepts and tools
- Choosing the right methodology
- Implementation challenges
- Auditing for sustained excellence
- 1. What is Operational Excellence?
- 2. Key Concepts and Tools
- 3. Implementing Operational Excellence
Richard Chua is a consultant, book author, professor, and certified Lean Six Sigma Master Black Belt trainer.
For the last 25 years, Dr. Chua has trained thousands of executives, managers, and project leaders in Fortune 500 and multinational companies to become Champions and Yellow, Green, Black, and Master Black Belts in the deployment of Six Sigma and Lean Six Sigma. Dr. Chua’s successes have been published as cover stories in magazines such as the American Society for Quality’s Six Sigma Forum Magazine, where he co-authored an article with the CEO of Samsung Electronics, and in Quality Progress with the operations executive at Genentech. In addition to his consulting practice, Dr. Chua is lead professor of operations management in the Jack Welch Management Institute. He holds a PhD in business administration from the University of Minnesota, and a BS in industrial engineering (BSIE) with distinction from Purdue University. Dr. Chua is the author of the Six Sigma Foundations, Six Sigma: Green Belt, Learning Minitab, and Six Sigma: Black Belt courses.